Residence Life and Housing FAQs
What furniture is included in the traditional residential hall rooms?
Each of our traditional residential hall rooms provide:
- 2 loftable or bunkable twin beds
- Mattresses for each bed
- 2 desks w/chairs
- 2 five drawer dressers
- 1 waste paper basket
- Free cable television access through the campus cable network
- Free Internet access
In addition, each residential floor has the following:
- A furnished floor lounge
- A microwave
- A vacuum
What size are our mattresses?
Our mattresses are 36”x80” and require extra long twin sheets.
What are the rooms in the halls like?
Kohn and Lindemann Hall: Each hall consists of three, first-year floors. The buildings are attached to Addison Hall, the main administrative building on campus. They are standard halls; 15-40 residents per floor, with a community bathroom/showers/sinks, and a furnished central common area.
David and Jonathan Hall: David and Jonathan Halls cater to returning students only. Located on the west side of campus, David and Jonathan halls are set up in suite style housing. Every two rooms are connected by a bathroom that those four residents share. The hall set up is standard with anywhere from 15-30 residents per floor. Each floor has a separate furnished lounge with television.
Mary Martha and Trusheim Hall: Mary Martha and Trusheim Hall offer housing for both mixed class and returning student only floors. Located on the east side of campus near the library, Koehneke Community Center (KCC), and Krentz Hall, Mary Martha is another standard style hall. Mary Martha and Trusheim Halls are similar in style to Kohn, Lindemann, Brohm, Krauss (KLBK), but each room in these buildings have its own sink. In addition, Trusheim has several three person rooms on the 2nd and 3rd floors. Each floor has a shared “hyper lounge” located centrally between Mary Martha and Trusheim Halls.
Gross Hall: Gross Hall provides housing for mixed class, returning student, and international communities. Gross Hall is air conditioned. Located behind Mary Martha hall, and across from the Library Café, Gross Hall is constructed in a “cluster style” of housing. Each cluster has seven rooms (14 residents) that share a bathroom, sink and shower space. In addition, each cluster has a furnished lounge with television. Floors have between one and three clusters per floor with separate entrances.
New Hall: Our newest residence hall, opening in Fall 2017 is attached to both Mary Martha and Trusheim Hall via the Victory lounge. The New Hall offers apartment-style accommodations with both shared bedroom and single bedroom options. Each unit is fully furnished and includes two restrooms, a kitchenette (including a microwave, sink, and refrigerator), and living room area. Each floor is complete with community lounge space and a full kitchen. This residence hall is available to returning, graduate and international students only.
What is it like living in a residential hall on campus?
Living in a residence hall is similar to any other type of community living you might have had. It requires respect for others, patience, and a willingness to communicate for it to be a great experience. Most times in the hall you’ll love being a part of the community—hanging out with friends, studying, watching a movie or playing video games, participating in a floor program—all contribute to making your living experience in the halls a great one. Other times might be more challenging—a disagreement over noise level, a conflict between roommates, and the breakup of a relationship—all are likely realities of life in a community setting that you will encounter. The secret to success in the hall is how you choose to address these issues. Living in the halls can be one of the most rewarding times of your college experience if you invest the proper energies into it.
Do I share a bathroom?
All our halls, except New Hall and David and Jonathan (DJ) halls, have community bathrooms; however, even in these arrangements you are sharing a bathroom with three to four other students. Even though you are sharing a bathroom, be aware of what the "community" style means. You will not be in a group shower like you might recall from high school gym class or using doorless toilet stalls. Privacy continues to be available in our bathrooms, with separate shower stalls and toilet stalls.
Can I have a loft in my room?
The beds provided by the university are both bunkable and loftable. We do not allow students to build their own lofts for this reason. The decision to bunk or loft beds must be agreed upon by both roommates. Bunking/Lofting pins are available from your Resident Assistant. Residence Life does not provide assistance in bunking or lofting the beds. Although, it has been our experience that if you ask, you'll find a ready supply of individuals that are willing to help. If you choose to bunk or loft your bed, you will be required to unbunk or unloft your beds at the time of hall close at the end of the year.
Is there a housing deposit?
Each student, when applying for housing is required to make a housing deposit. For new students, the deposit is $200 and for returning students, the deposit varies depending on the promotional window. During the returning student reapplication process for the 2017-2018 academic year, the deposit for returning students is $1 through January. As of February 1st, the deposit increases to $50. On May first, the deposit for returning students increases to $200. Returning students will receive emails, flyers, and information from the Department of Residence Life and Housing regarding upcoming deposit price changes and deadlines. The deposit is applied to the final cost of the room and board and is not an additional charge to the student's account.
Should I have Property insurance?
The University can assume no responsibility for loss of, theft of, or damage to, the personal belongings of residents. Each resident is urged to make sure that his/her property is adequately insured against such perils.
When do I sign up for housing?
New students are eligible to apply for housing as soon as they have submitted their tuition deposit to the University. The application for housing is available on the Concordia Connect portal on the "Welcome" page.
Returning students can apply for housing during the housing reapplication process taking place during the spring semester. During this time, returning students may access the Concordia Connect Portal and apply for housing under the "CUC Experience" tab. To help students prepare and guide them through this process, several notifications will be distributed.
If I withdrawal from housing, do I receive a refund?
If a withdrawal from housing occurs, the reimbursements occur according to the following timeline:
- New and returning students that withdrawal from housing prior their move-in date who have only deposited and have not agreed to the terms of the Housing Agreement will be refunded their housing deposit in its entirety. Anyone that withdrawals from housing, in violation of their housing agreement, after they have made a Housing Agreement will be assessed a $200 cancellation fee. Any student that is removed from campus housing and must withdrawal due to a conduct related issue or sanction will not receive any refund for housing unless approved by the Dean of Students.
- Full reimbursement: As established by the housing agreement, students that withdrawal their housing application prior to occupancy, or the by the end of the first week of classes for either semester, are eligible to a full reimbursement of paid charges, minus the $200 cancellation fee. If any meals or cougar cash was used, then students would be charged for that usage accordingly.
- 50% reimbursement: As established by the housing agreement, any student that withdrawals from housing after the first week of classes, but prior to the end of the 8 week mark of the semester is eligible for a 50% reimbursement of room and board charge for the semester, minus the $200 cancellation fee.
- No reimbursement: As established by the housing agreement, any student withdrawing from housing, after the 8 week mark of the semester (the exception being for hardship situations) will have no reimbursement in their room or board charge for the semester and will be charged a $200 cancellation fee.
How do I select my meal plan?
Meals plans are selected during the housing reapplication process. Meal plans may be modified through the second week of each semester. To change your selected meal plan, simply email email@example.com and indicate your Student ID Number (H number) and preferred meal plan.
Can I request a particular residential hall?
Every effort is made during the housing application process for both first year and returning students to accommodate their housing requests, space permitting. New students will have the option of living in a first year community or mixed class community. Returning students will have the option of living in a mixed class community or a returning student only floor.
Is there an order of preference in the housing process?
Freshman are given preference on a first come, first served basis for space in both the first year and mixed class communities. From time to time, a need to change housing set up might require us to change the preference list to reflect housing accommodation.
Returning students receive preference based on credit hour completion and completed application date. Several lottery windows will occur based on application date, returning students with the most number of credits will have first selection in each lottery window.
What about parking on campus?
Anyone planning to have a vehicle parked on campus overnight needs to register their vehicle with Campus Security. Street parking is prohibited by the village of River Forest and will result in ticketing and possibly towing at the owners expense.
What if I want to move off campus?
All full-time freshmen, sophomore and junior status students are required to live in Concordia residence halls. Degree-seeking students taking less than 12 semester hours in a 16-week semester (part-time students) are considered ineligible for campus housing but exceptions will be considered (subject to housing availability) on a case-by-case basis. Concordia University Chicago, under its parietal rule (for bond revenue projects), reserves the right at any future dates to require all students to live in University housing.
Exceptions from the University Housing Policy
All students, seeking an exception to the University Housing Policy must submit to the Department of Residence Life and have approved an Commuter Card. The document is available for pick up in the Department of Residence Life and Housing Office (2nd Krauss) and at each JumpStart session. Exceptions to the required housing policy are:
- Full-time senior students [ 90 or more credit hours earned at or before the first day of the semester of enrollment],
- The student is living with parent(s) or legal guardian(s) and commuting to campus from that residence [within a 45 mile radius, a parent/legal guardian signature is required],
- The student can claim “independent” designation as defined by federal aid requirements and standards,
- The student is married,
- The student, because of a disability, provides the college with appropriate documentation for reasonable accommodations that the university is unable to provide,
- The student is twenty-two years of age at or before the first day of the semester of enrollment,
- The student has children or is the one that provides direct care for a legal guardian,
- Due to extreme financial hardship condition based on similar guidelines for Financial Aid, or
- Student has experienced personal hardship that will be aided by an exemption to housing.
Is there married housing available?
Married student housing is not available on campus.
What if I'd like to get a single room?
Due to high demand, single rooms (aside from designed single rooms in the New Hall will not be issued unless medically warranted. A housing consolidation process will occur each semester during the third week of each semester, if available the Department of Residence Life and Housing may offer a sign up for single rooms at a single premium rate. All students that do not have a roommate during the consolidation process may either select a room with another resident who does not have a roommate or will assigned to another room with a resident that does not have a roommate.
Students that require medical accommodations including but not limited to: single room living options, air conditioning, modified meal plans, and ADA accessible rooms are at the request of their physician, for existing health issues. Prior to receiving an accommodation, the student in need must have the appropriate documentation completed by their attending physician on file with the and approved by the Center for Accessibility and Resource for Excellence. These documents are available in the Concordia Connect Portal and are to be submitted to Mary Wink, Academic Support Coordinator at Mary.Wink@cuchicago.edu. Accommodations will be awarded based on appropriate ADA guidelines. Medical accommodations do not have an additional charge associated with them.
What does a Resident Assistant do?
Each floor on our campus has a Resident Assistant (RA). A RA is a student that was selected and provided training to serve as a community builder, assistant, and director on a floor and in our residence halls. Their primary role is that of building community among floor residents. This is done through intentional activities and programs that aid students in developing socially, spiritually, physically, and mentally. RAs also are a part of a revolving "on-call" duty schedule that is shared by all RAs in a building. In this capacity, sometimes RAs have to help educate our students on policies and conduct in the halls, aid in a crisis response, or assist a student in need. Your RA is one of the best resources that you have on campus and they are there to help you in any way necessary.
What does a Resident Director do?
Resident Directors are full-time professional staff members that live in the halls and supervise our Residents, Resident Assistants, and Spiritual Community Coordinators. Each RD also takes part in a secondary on-call throughout the entire year and helps respond to major incidents on campus or in our halls. Furthermore, Resident Directors help direct the overall management of their residence hall and assist in overseeing addition projects and programs for residential life. Each RD is assigned an additional assignment in another area of campus where they give half of their time. These include: Campus Intramural and Recreational Sports, Student Activities, and First Year Experience Programs.
How do I get my mail?
Every student is issued a free mailbox, which is located in the basement of the Koehneke Community Center. Students are able to receive a mailbox when they show their Concordia ID card. Packages and mail can be sent to:
7400 Augusta Street (Box #____)
River Forest, IL 60305
Can I request a particular roommate?
Residence Life and Housing allows students to choose whom they will be rooming with using the application process. When completing the housing application or reapplication process, you may declare a roommate that has similar lifestyle expectations and/or by selecting a roommate based on a web name. The deadline to select and verify a roommate is June 25th. After June 25th, assignments are made based on room availability. On July 1st, housing assignments will be emailed to all students that applied for housing by June 30th.
When do I find out who my roommate is?
New students will receive communication about their housing placement and roommate information on July 1st. Those that apply for housing after July 1st will be emailed on the Monday following the completion of their application.
Returning students, that have already gone through the reapplication process in the Spring will receive an email on July 1st confirming their housing placement.
What if I don't get along with my roommate?
The Department of Residence Life and Housing offers a "No Questions Asked" room change period during the third week of each semester. After this time residents will need to consult with their Resident Director on any move. Roommate disputes do occur and at times, a difference in living preference or personalities might be so great that issues arise. IN ALL CASES, Residence Life and Housing first encourages a discussion between the two roommates regarding the issues that might be creating conflict. If you experience difficulty with your roommate, discuss all the issues, share your thoughts and opinions, listen, and try to stay open minded. Residence Life staff can serve as a third party mediator in these discussions. At no time should it be assumed that simply because issues have arisen, a move can occur. Moves are the last choice. The intention of the department is to instead encourage the growth in our students to work out issues and address concerns with each other. Furthermore, space may not be available for a move. If however all other avenues have been attempted and no compromise can be made then either one or both students might be moved from their room or hall.
What are some things I should consider living with a roommate and sharing a space?
Sharing a living space can be a challenge for some. Here is a basic guide of some topics to discuss with your roommate:
Sharing of Property
- Do we share use of the television and refrigerator? Do we share use of gaming systems?
- If we both pitch in and split the cost of something in our room, what happens at checkout time or if one of us leaves school?
- Is it allowed to borrow clothes?
- What about letting other’s borrow your property without you in the room?
- What about purchased food?
- What about using your bed if you’re away for the night?
- What time is too late to receive a phone call?
- Does it bother you if I’m talking on the cell phone while you study?
- What about having guests in the room if one of us is ill, sleeping or trying to study?
- How many guests at one time are acceptable in our room?
- Do you have expectations of spending alone time in the room?
- How do you handle same-sex overnight guests?
- Are you comfortable with opposite sex guests visiting during intervisitation hours?
- What are our expectations concerning neatness of our room?
- How are cleaning duties going to be shared?
- What a about damages to our room?
- Are you a morning or a night person? How will we work this out if we are opposites?
- What about music (types, volume, when is it okay to play it, etc.)?
- How are we going to handle disagreements?
- What about room decorations, i.e. posters, setup, etc.
What about fire safety?
The Department of Residence Life and Housing, Department of Public Safety and the University Physical Plant have taken many precautions to limit the danger of a fire in the residence halls, but the main responsibility falls on our students. All policies regarding fall safety should be adhered to at all times. Department of Public Safety does regular walk-throughs of our communities with a member of the River Forest Fire Department. In addition, please do not tamper with fire safety equipment and treat all fire alarms as if they are real.
What about tornadoes?
A “tornado watch” means that conditions are right for the possible formation of a tornado. A “tornado warning” means that a funnel cloud has been spotted and that shelter should be sought immediately. In the case of a tornado warning, hall staff or Public Safety officers will make rounds to notify students of the warning. The basement and tunnels are made available for shelter. Students should act immediately in seeking proper shelter, moving away from windows and seeking out interior rooms on the lowest level of the building. If response time is not available, students should move immediately to the hallway, shutting their room door, face the wall, and kneel, covering your head with your arms and hands. Oak Park and River Forest have an active tornado warning system siren, which if this goes off, students should act immediately. Remember that simply because the siren stops, students should not leave shelter until the all clear on campus is given which is the ringing of the chapel bell for two minutes or direction from Public Safety personnel. Students are encouraged to sign up for text safety alerts in the Concordia Connect Portal.
How can I prevent theft?
Theft is a relatively easy thing to prevent in our halls since most thefts occur due to a lack of attention by our residents. Always lock your room door and take your keys with you whenever you leave. Never lend your keys out to anyone else. Any guest in the hall should be escorted by their host. Do not leave your laptop, book bag, school books, or other personal items unattended in a non-secure location. Report any suspicious activity to The Department of Public Safety immediately.
What if something in my room breaks or needs repairs?
Concordia University Chicago has a long and wonderful history. Accordingly, so do many of our residential halls. Although the university and our University Physical Plant team work hard to upgrade our facilities, sometimes, unexpected issues arise. If any damage should occur within your room you should immediately report this via work order. To submit a non-emergency work order, log into your Concordia Connect portal and select the "Resources" page to lead you to the work order submission page. You may also report work orders to your Resident Assistant or Resident Director. Please be aware that at times, certain things need to be prioritized in addressing of issues. Physical Plant employees work hard to address any issues with immediacy and concern. If damage has occurred due to actions of a student, additional charges or penalties may apply.
In the event of an emergency, please reach out to University Switchboard at (708) 771-8300 to report an emergency repair. Dispatch will take note of the issue and relay this information to the Physical Plant member on call and the staff member will respond immediately.
What are community standards?
The Department of Residence Life and Housing at Concordia University Chicago is responsible for the day-to-day operations of the residence halls. We work to support our academic mission by creating environments that are supportive of the development of academic success. This is not something that can be done without the support and civility of our students. In a group living situation, guidelines exist to insure that we insure the rights and privileges of each member of our on-campus community. Students are expected to adhere to these standards. Any student that is found in violations of these standards will be directed through the Student Conduct Process as a result of their violation. In addition, The Department of Residence Life and Housing have established policies for the residential halls. Not all issues that arise can be addressed by specific policy and therefore, community members should act in creating a policy together for their floor that will address an issue. This involvement is critical to the success of a community standards approach.
Who do I contact if I am dealing with an issue or problem?
Your Resident Assistant or hall staff members are always willing to assist with any issue that arises. Furthermore, they are able to make proper referrals to other services on campus for your assistance if they cannot help.