Admission & Financial Aid

Refund Policy & Dates

To receive a refund:

You must fill out and submit a Student Refund Form located in the Business Services Office.

Or download the form from the Concordia Connect portal: click on the resource tab, and in the forms repository type in “student refund form.” This form may be submitted in person or fax to 708-488-4293.

The University’s primary source of communication is via your Concordia-Chicago email address. Please check your email on a regular basis. 

Please be advised that this policy may be updated at any time.

This policy will be posted daily at the Student Business Services office.

Options When You Have a Credit Balance

Keep funds on account: You may email us back indicating you would like your funds to remain on your account for future terms.

Use your credit balance to purchase books. You may purchase your books at the Concordia Bookstore through Concordia Connect, using your financial aid online, click on the Resources tab, go to Campus Book Store and click on Order Your Textbooks Online.

Request a refund for the credit balance available. To receive a refund, complete the refund form and submit it to the Office of Student Business Services. Refunds can only be processed if the funds have been posted to the account creating a credit balance. If all funds are not available or do not match the amount you have requested, the refund will not be processed until all funds are available. You must complete a form each time you request a refund. Personal information is not stored.

  • The form is available in the Office of Student Business Services and also online through Concordia Connect. To find the form, click on the Resource tab and use the forms repository. Type in “student refund form,” and you will be able to download a PDF version of the form.
  • The form must be completed in its entirety, show the accurate refund amount, and be signed. You may fax the form to 708-488-4293 or save the completed document and email it to
  • To receive your refund, submit the completed form by Friday at 4:30 p.m. to receive the funds the following Friday after 2 p.m.
  • The refund will be provided based upon the student tuition account credit balance at the time of issuance of the refund disbursement. There may be other expenses posted to your account after the disbursement, such as bookstore voucher purchases, parking tickets, additional tuition, or financial aid reductions due to the dropping of a class.

Course Add/Drop Policy

Adding a Course: Courses can be added to a student’s schedule within the first week of class. Time limits for the addition of courses are reduced proportionately in any semester where the structure of the class is changed, such as an eight-week session. Click to view the current academic calendars.

Refund Policy: A structured refund policy is available online that applies to your specific program.

Failure to attend class does not constitute an automatic withdrawal from the class. Students must drop courses through the Graduate Admission Office. Students must drop according to the drop-date policy which will reflect the amount of refund for which you will be eligible. Failure to officially drop a course will result in receiving an F on your transcript. Students receiving an F will then be held responsible for all financial obligations which were acknowledged on the signed registration form. Students may fax withdrawal forms to 708-209-3167.

This refund policy may be altered at any time. A specific refund policy is written for each semester for students at all academic levels. This policy is structured by dates and percentage of refund a student would receive if applicable. Any student who does not withdraw within the refund policy dates has the right to appeal the charges by written appeal to the Dean of Students. Appeals should be submitted within the same term to be accepted for review. Any appeal that is submitted after that time may be rejected depending on the individual’s reason for the appeal.

Outstanding Balances

Students with outstanding balances will be prohibited from registering for additional courses as well as future term courses. Any account with an outstanding balance will incur a 1.5% charge, or a minimum of $25.00 service charge, each month on the account until the end of the semester. After the start of a semester and the bill due date, any student who has an outstanding balance will receive an email at their Concordia-Chicago email address. This notification will inform students of their standing account balance and any service charges. Statements will continue to be emailed each month to any student with a balance. Please note, it is the student’s responsibility to check his or her Concordia-Chicago email account on a regular basis. This will help students in maintaining their tuition account information and remain in good standing. Concordia-Chicago email is the University’s primary source of communication.

Once a semester has ended, if you are also enrolled to take classes the following semester (for example, it is near the end of the fall term and you are also registered for spring), the University maintains the right to automatically withdraw you from the following semester. If amounts are owed at the end of the semester, the student will be placed in collections (see Collections Policy in the Fees section of the Concordia-Chicago catalog). Any efforts to collect unpaid balances due to Concordia University Chicago that are made by a third-party source are the student’s responsibility. Such costs include, but are not limited to, fees from the outside collection agencies, attorney fees, court costs or service charges. The student is to also understand that these are additional costs to the tuition and fees due to the University.

Graduating students with outstanding balances will not be permitted to participate in their graduation ceremony and are not entitled to receive a diploma, transcripts, credentials and/or other possible University-provided verifications until the balance is paid in full. In such instances, the University reserves the right to demand that such payments be paid with guaranteed funds.


Students with outstanding balances who file for bankruptcy and list Concordia University Chicago as a creditor that is owed a debt will have all collection efforts ceased according to the bankruptcy law. The balance will remain on the account. With that, a bankruptcy will stop collection efforts; however, transcripts and diploma remain the property of the University.