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Student Business Services

Business Services

The Business Office, located in Room 156 Addison Hall, is the coordinating center for all University-related financial transactions. The Student Business Services Office has an obligation to the students to provide customer service in relation to the student’s bill, assist in counseling for payment options, and provide semester billing and notifications via email throughout the academic year of any outstanding financial obligations that have not been met.  The Student Business Services Office is responsible for the final authorization for students to attend class and utilize University services and facilities. Business Office policies and procedures are detailed in the Concordia University Catalog.

Regular hours are Monday & Friday 8:00am-4:30pm Tuesday-Thursday 8:00am-6:00pm. You can contact the office at (708) 209-3241 or by email at student.accounts@cuchicago.edu.

All fees for tuition, telephone charges, parking tickets, etc. can be paid through our office via cash personal check or credit card.  There are no convenience fees for credit card transactions face to face. You may also make payments online by logging onto Concordia Connect and click on the Finance tab.  You will find payment options at the bottom of the page for 1 time payments via credit card (2.75% convenience fee assessed) or an electronic check (ACH) at no additional cost.  The deduction from your bank account or credit will indicate Sallie Mae as that is our service provider for the payment gateway. Payments may be made over the phone with a debit or credit card by calling 708-209-3241 (2.75% convenience fee assessed).  All payment receipts are emailed to your Concordia email address. (Credit cards accepted are Visa, MasterCard, American Express and Discover).  You may also mail your payment via check or money order to Concordia University, 7400 Augusta Street River Forest IL 60305 Attn: Business Services.  Please be advised that if your tuition account incurs any additional charges during the academic year, you will receive a statement of account via your Concordia email.  You will have 30 days from the date the statement is sent to resolve your balance.  Any unresolved balances will be assessed monthly service charges in the amount of $25 or 1.5%, whichever is greater and a hold will be placed on your account.

Monthly Tuition Payment plan is available.  You have the option to set up a contract to budget for the entire academic year or by semester to cover your tuition, fees, room and board.  This contract may be set up by logging onto http://tuitionpaymentplan.com/enroll or if you have questions in regards to this service, you may contact customer service at 800-635-0120.  Take advantage of the no interest payment plan and set up as early as possible to have more time to pay, which will make your payment lower.  If you are in need of assistance in calculating what you would owe for the entire year, feel free to contact our office at 708-209-3241 and our staff would be more than happy to assist you.

To review your personal student account information, please access Concordia Connect. If you have any difficulties logging in, please contact CougarNet at 708-209-3131.  Your Concordia email is the primary source of communication it is imperative you consistently check your Concordia email.

To fax your student refund form: 708-488-4293. Forms must be submitted by end of business day on Friday for a refund check to be released the following Friday.  A credit balance must be available to process a refund check. Checks are available after 2PM on Fridays.

Forms may be obtained on line through Concordia Connect by clicking on the resource tab. In the forms repository, type in student refund form. The form will be in a Word document that you will then be able to retrieve. You may also complete a form in the Student Business Service Office.

Fall / Spring - Add / Drop Policy

PLEASE NOTE: Failure to Attend Class does not constitute an automatic withdrawal! YOU Must Drop the Course through the Registrar’s Office.  If this procedure is not completed, the student is responsible for all tuition and fees assessed to the student account.

 

FALL 2013 SEMESTER 15 Week Courses

Up thru August 30, 2013

100% REFUND

August 31, 2013 – September 6, 2013

75% REFUND

September 7, 2013 – September 13, 2013

50% REFUND

September 14, 2013 – September 20, 2013

25% REFUND

September 21, 2013 and thereafter

0% REFUND

 

Classes that run August 26th through October 18, 2013 (First Half)

Up thru August 30, 2013

100% REFUND

August 31, 2013 – September 6, 2013

50% REFUND

September 7, 2013 and thereafter

0% REFUND

 

Classes that run October 21, 2013 through End of Semester (Second Half)

Up thru October 25, 2013

100% REFUND

October 26, 2013 – November 1, 2013

50% REFUND

November 2, 2013 and thereafter

0% REFUND

 

SPRING 2013 SEMESTER 15 Week Courses

Up thru January 17, 2014

100% REFUND

January 18, 2014– January 24, 2013

75% REFUND

January 25, 2014 – January 31, 2014

50% REFUND

February 1, 2014 – February 7, 2014

25% REFUND

February 8, 2014 and thereafter

0% REFUND

 

Classes that run January 8, 2014- March 7, 2014 (First Half)

Up thru January 17, 2014

100% REFUND

January 18, 2014 – January 24, 2014

50% REFUND

January 25, 2014 and thereafter

0% REFUND

 

Classes that run March 10, 2014 through End of Semester (Second Half)

Up thru March 14, 2014

100% REFUND

March 15, 2014 – March 21, 2014

50% REFUND

March 22, 2014 and thereafter

0% REFUND