Parents & Families

Parents' Resources & Contacts

Important Contacts for Parents and Families at Concordia University Chicago

If you have questions or concerns about your student’s CUC experience but you don’t know who to contact, the Division of Student Services and the Dean of Students office are good places to start. Student Services is open from 8:30 a.m. - 4:30 p.m., Monday through Friday, except on holidays when the University is closed. The phone number is (708) 209-3005. You can also be connected to the appropriate residence hall staff members by calling this number.

In addition, The Office of Student Leadership and Involvement (OSI) is another point of contact. The staff in OSI coordinate parent programming such as Family Weekend and communicate with parents and families through periodic emails and newsletters. You can contact Rachel Tobin, Assistant Director for Student Involvement and Parent Programs, at (708) 488-4215 or studentactivities@CUChicago.edu.

Additional hepful information for parents can be found on the links listed below:

Access to Student Records

The Family Educational Rights & Privacy Act (FERPA), otherwise known as the Buckley Amendment, is a federal law that ensures the privacy of your student’s educational records. Once a student turns 18 or enters a college or university, they gain primary responsibility for determining who is able to access their educational record.

Students will receive a release form when they attend Jump Start and students and their families will learn more about FERPA during the program. More information about FERPA, and the federal office overseeing compliance, can be found here.

Specific information about Concordia Chicago’s administration of FERPA, can be found here.

Helping Your Student Find Solutions

The idea of “challenge and support” (The College Student, Stanford 1962) means that student services staff are available to help your students with all their endeavors (support) while being able to take a step back in order to let your student try new things or take chances (challenge) in order to encourage personal growth and development. This philosophy doesn’t ensure success in everything, but gives students the opportunity to learn with a little help along the way.

Problem Solving

As fewer and fewer students grow up sharing bedrooms and bathrooms, conflicts inevitably arise once students live in the close quarters of a residence hall. In addition, students are expected to work together in class on group projects, serve on committees and groups together, and take on the responsibilities of athletic team membership.  Some things to consider when the time comes to help your student problem-solve:

  • Ask him/her about what actions they have already taken.
  • Ask him/her if they have communicated the issue to the person in question.
  • Encourage him/her to put themselves in the other person’s shoes.
  • Ask him/her what would be the ideal situation or what they would like to accomplish.
  • Help him/her brainstorm options to solve or alleviate the situation.